palapaPrivacy Policy

This page describes what we collect when you use palapa and how we keep that data protected. We at palapa process personal information — your name, ID number, payment details, and game activity — only for account management, regulatory compliance, and service delivery.

Our privacy practices apply to all users accessing palapa from supported jurisdictions. We do not sell your personal data to third parties. We use industry-standard encryption and access controls to protect your information. If you have questions about how we handle your data, contact our support team.

Read this policy to understand your rights regarding your palapa account data and how we comply with data-protection standards.

What Data We Collect on palapa

We collect information in several categories when you register and use palapa. During account registration, we collect your full legal name, date of birth, national ID number, email address, phone number, and residential address. This information is required for account verification (KYC — Know Your Customer) and to comply with anti-money-laundering regulations.

When you deposit funds, we collect payment method details — for example, your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account identifier, or your mobile banking, local payment, online payment, e-wallet bank account number. We do not store full payment credentials; we retain only the information necessary to process transactions and reconcile your account.

We also collect information about your activity on palapa: which games you play, your bet history, your account balance, login times, and IP address. This data helps us detect fraud, investigate disputes, and improve our service. We retain this information for as long as your account is active and for a period after closure for regulatory and dispute-resolution purposes.

How we use your data

We use your personal data for the following purposes:

• Account verification and regulatory compliance (KYC and anti-money-laundering checks).
• Processing deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer.
• Detecting and preventing fraud, money laundering, and unauthorized access.
• Responding to support inquiries and resolving disputes.
• Sending account notifications, promotional offers, and service updates (you can opt out of marketing emails).
• Complying with legal obligations and law-enforcement requests.

We do not use your data for purposes other than those listed above without your explicit consent. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Third-party processors and data transfers

Our servers and data processors may be located outside your jurisdiction. We use third-party payment processors to handle deposits and withdrawals; these processors have access to your payment information only to the extent necessary to complete transactions. We require all processors to maintain confidentiality and comply with data-protection standards.

If we are required by law to disclose your data to government authorities or law enforcement, we will do so. We will notify you of such disclosure unless legally prohibited from doing so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on palapa to enhance your user experience. Cookies help us remember your login status, store your preferences, and analyze how you use our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device).

We also use analytics tools to track aggregate usage patterns — for example, which games are most popular, which payment methods users prefer, and how users navigate our site. This information helps us improve palapa but does not identify you personally.

You can control cookies through your browser settings. If you disable cookies, some features of palapa may not function properly. We do not respond to "Do Not Track" signals, but you can manage tracking preferences through your browser.

Data Security and Retention

We undertake to protect your data using industry-standard encryption (SSL/TLS), secure servers, and access controls. Only authorized palapa staff can access your personal information, and they are bound by confidentiality agreements. However, no online system is completely secure; we cannot guarantee absolute protection against all threats.

We retain your personal data for as long as your account is active. After you close your account, we retain certain information for legal and regulatory purposes — typically 5–7 years — to comply with anti-money-laundering requirements and to resolve disputes. We delete data that is no longer necessary for these purposes.

If you believe your account has been compromised, contact our support team immediately. We will investigate and take appropriate action to secure your account.

KYC (Know Your Customer)

Our verification process to confirm your identity and comply with anti-money-laundering regulations.

Personal data

Information that identifies you, such as your name, ID number, email, and payment details.

Processor

A third party (e.g., payment provider) that processes your data on our behalf.

Cookie

A small file stored on your device that helps us remember your preferences and track usage.

Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal data, subject to legal retention requirements. To exercise these rights, contact our support team with your request. We will respond within 30 days.

If you have concerns about how we handle your data, you may lodge a complaint with the relevant data-protection authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.

Our support team is available in English during business hours. You can reach us via email or through the contact form on palapa. We aim to respond to data-related inquiries within one business day.

Policy updates

We may update this privacy policy at any time. Changes take effect when posted on this page. Your continued use of palapa after an update constitutes acceptance of the new policy. If you do not agree with changes, you may close your account and request a withdrawal of your balance.

Related guides