palapa Jurisdiction Notice

We do not offer our services in jurisdictions where online wagering is prohibited by local law. palapa is available only to users in supported territories where gaming and sportsbook operations are legally permitted under applicable regulations.

Before opening an account on palapa, you must verify that access and use comply with the laws of your own jurisdiction. We are not responsible for your decision to access palapa, and we do not offer legal advice regarding local gambling law. Your use of our platform signifies your acknowledgement that you are in a jurisdiction where our services are allowed.

This notice sets out our jurisdiction policy and your responsibilities as a user.

Service Availability and Legal Restrictions

palapa operates under licenses and regulations that restrict our service to specific jurisdictions. We are not licensed to operate in all countries or regions. Our ability to offer sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) depends on local law in your location.

If you access palapa from a jurisdiction where our services are not legally available, your account may be suspended or closed without notice. Any funds remaining in your account will be returned to your registered payment method. We may also report suspicious activity to relevant authorities if we believe access is unauthorized or illegal.

We do not intentionally serve users in prohibited jurisdictions. However, we cannot monitor every user's location in real time. You are solely responsible for verifying that you are accessing palapa from an eligible location. If you are uncertain about your jurisdiction's laws, we recommend consulting a local legal professional before creating an account.

Account eligibility requirements

To open an account on palapa, you must:

• Be at least 18 years old or the age of majority in your jurisdiction, whichever is higher.
• Reside in a jurisdiction where our services are legally available.
• Not be a resident of or accessing from a jurisdiction where online wagering is prohibited.
• Provide accurate, truthful information during registration and verification.
• Comply with all applicable laws and regulations in your jurisdiction.
• Not use palapa for any illegal purpose, including money laundering or fraud.

We verify account eligibility through our Know Your Customer (KYC) process. During verification, we collect your national ID, proof of address, and other documents. If we determine that you are ineligible — for example, if you are accessing from a prohibited jurisdiction — we will close your account and return your balance.

Geographic Restrictions and Access

palapa may use geolocation technology to verify your jurisdiction at account creation and during use. This technology is not foolproof; VPN, proxy, or other tools that mask your location may interfere with our verification. If we detect that you are using such tools or are accessing from a prohibited jurisdiction, we may suspend or close your account.

We also work with payment partners who may refuse deposits or withdrawals from certain jurisdictions. If your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) is blocked due to geographic restrictions, we cannot process the transaction. In this case, contact our support team for clarification.

Supported regions and restricted jurisdictions

We serve users in jurisdictions where online gaming is legally permitted. We do not operate in jurisdictions where national law, regional law, or local regulation prohibits online wagering, gambling, or betting. Prohibited jurisdictions include, but are not limited to, countries where gaming is a state monopoly or where private online operators are explicitly banned.

If you are unsure whether your jurisdiction is supported, contact our support team. We can inform you of our service availability, but we cannot provide legal advice. Final determination of legality in your jurisdiction is your responsibility.

Our palapa Data and Privacy Commitments

When you open an account on palapa, we collect personal information — name, national ID, proof of address, contact details, and payment information. We use this data to verify your account, process deposits and withdrawals, and comply with anti-money-laundering (AML) and Know Your Customer (KYC) regulations.

Our privacy policy sets out in detail how we collect, use, store, and protect your data. We maintain industry-standard encryption and access controls. Your data is not sold to third parties except as required by law (for example, to government authorities during an investigation).

If you live in a jurisdiction with data-protection regulations (such as GDPR or similar), your rights under those regulations apply. You have the right to access, correct, or delete your personal data subject to legal retention requirements. Contact our support team to exercise these rights.

Account closure and data retention

If your account is closed because you are accessing from a prohibited jurisdiction or for any other reason, we retain your account data for the period required by law. In some jurisdictions, we must retain financial and identity records for several years for regulatory compliance. We will not use retained data for marketing or other purposes beyond legal requirements.

If you request account closure, we will process your withdrawal and close your account. Retained data will be deleted or anonymized after the legal retention period expires.

Reporting and legal compliance

We cooperate with government and regulatory authorities. If we receive a legal request — a subpoena, warrant, or regulatory inquiry — we may be required to disclose your account information, transaction history, and personal data without notifying you.

We also report suspicious activity to financial intelligence units and anti-money-laundering authorities. If we detect activity consistent with money laundering, fraud, or other illegal purposes, we will freeze your account and may file a suspicious-activity report.

Jurisdiction

The legal territory where you reside or from which you access palapa; determines service eligibility.

KYC (Know Your Customer)

Our verification process to confirm your identity and comply with anti-money-laundering regulations.

AML (Anti-Money Laundering)

Legal requirements we must follow to prevent money laundering and financing of illegal activities.

Geolocation

Technology we use to detect your jurisdiction; not foolproof and can be affected by VPNs or proxies.

Contact for legal inquiries

If you have legal questions about palapa service availability in your jurisdiction, contact our support team. We provide English-language support during business hours. We will not offer legal advice, but we can clarify our service restrictions and direct you to relevant information.

For urgent legal matters or regulatory inquiries, you may also contact our legal department through the contact information on our website.

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